Frequently Asked Questions

How are my shipping and handling fees calculated?
Shipping is fixed at $8.00 per order and there are no extra handling fees or you may pick your order up at 2525 28th St. SE, Grand Rapids, MI 49512. You also have the option to have your order shipped FedEx Overnight for an additional fee that is calculated in the checkout. A $25 shipping surcharge is added to hazardous materials shipments.

How long before my order ships? 
Berger Chevrolet's Parts division is operating at a 93% order fill rate from our inventory of OE GM Parts. We also use an elite delivery management system that allows us to have your order ready for shipping in less than 8 minutes from order placement. If you place an order before 3:00PM EST, and we have your part in stock, it will be shipped same day or be ready for pick-up. Any order placed after 3:00PM EST and we have your part in stock it will be shipped the following day. Generally, special ordered parts arrive at our facility within 1-3 days of ordering from GM. Once Berger Chevrolet receives your special ordered part it will ship via your selected carrier same day, or if you selected to pick your order up, we will notify you by email. One of our primary objectives is to get your OE GM Parts to you as quickly as possible.

How can I pay for my parts?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER Credit cards over our SECURE Online order form. PAYPAL is also an available method of payment.

What if I do NOT have a Credit card?
Then you cannot order online from the Order Form. This form is electronically setup up to accept, verify credit card, and ship all in one simple process. To order without using PayPal or a credit card requires you to print out your final order, then mail to us with payment in advance with a cashiers check or money order only. We do not ship COD.

What is Your Privacy Policy?
Your personal information is secure with us. We do not sell or rent out our customer databases. Read more on our privacy policy.

What Warranties are on Your Parts?
All parts are warrantied by the respective manufacturer for generally 1 year, unlimited mileage, normal "Wear & Tear" excepted. Items that do normally wear, brake rotors, pads, filters, etc are covered for product defect. There are no warranties, express or implied, of merchantability, or fitness for a particular purpose. Nor are there any warranties which extend beyond the description on the face hereof. All goods are sold and delivered as is, and with all faults. Berger Chevrolet makes NO representation or promise with respect to the quality or the anticipated performance of this equipment. Further, Berger Chevrolet shall NOT be responsible for any consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by Berger Chevrolet.

What happens if I order the wrong part?
If you order the wrong part it will be your obligation to email us to inform us of the return/exchange. Returns are accepted for up to 90 days from sale date. If we accept a return that is 90 days or older, a 30% restocking fee will apply. All parts must be returned in the same original box as received.

What happens if I order the right part, but am shipped the wrong part?
If we make an error and ship you the wrong part, kindly call us at 616-575-9473 or email us at partsonline@bergerchevy.com and we will promptly correct the mistake and re-ship the correct part at no additional cost to you. We will issue a call-tag accompanying the correct part, or we may send you return label via email.

What is a "CORE" Charge? 
A core deposit is usually added to a rebuilt or re-manufactured product. This deposit is generally added to alternators, starters, power steering pumps, driveshafts, etc. The respective rebuilders add this charge to insure that they receive a rebuildable part back to continue the process. Core charges are added to the total sale amount. It works like this... We send you the part and add the core deposit to your bill. You install the part remembering to keep the original box it came in... (VERY IMPORTANT) Then you return the core. We ask that you include a copy of the original invoice and state "CORE" on the invoice with the returned core. Always have your purchase date and original invoice number ready when calling. Core return shipments are at the buyer's expense. When we receive the core, and after it is found acceptable by our inspectors, we will issue a refund using the same method of payment for the initial sale. There is a 90 day time limit on core returns. No refunds after 90 days.

What happens if I simply decide I do not want the parts I ordered? 
No Problem. We request such returns be made within 90 days of receipt. See our Return Policy before returning.

What if I receive a damaged box?
You must immediately contact the respective shipping company. UPS Packages 1-800-742-5877 Federal Express 1-800-463-3339 The carrier is solely liable for shipping damages. Explain to them the nature of the problem or damage; give them your name, address, and the tracking number from the box. They will advise you on the claim procedure. Get the damage control number the date/time and the name or ID number of the person you talk with from the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.

Do we ship internationally? 
Not at this time.