Return Policy

Simple Online Return Form
In order to start the return process, we will need some information from you first. Please fill out our easy return form. If you are returning in-person, you do not need to complete the RMA form. Just head on in! We're at 2525 28th St. SE, Grand Rapids, MI 49512.

Our Super Flexible Return Policy
Berger Chevrolet's Parts division strives to make returns easy, even when you order the wrong part. Even when you just decide you don't need the part! Other online parts distributors often refuse to accept returns, even when you get the wrong part because of their website. Sometimes they will even blame you for ordering the wrong part! We don't do any finger pointing. In general, we strive to accept returns for any items that have not been installed or damaged by you. But, of course, our legal department had to make it more complicated and get super specific. On this page you should find all your answers to our return policy. If you have any questions on the points below, just email us at partsonline@bergerchevy.com or call our customer service line at 616-575-9473.
  
We Also Guarantee...
Berger Chevrolet's Parts division guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product

Refunds
We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. Within 90 days of receipt of your order, you may return products that:
  • Are in their original manufacturer packaging (shipping packaging can be opened)
  • Have original manufacturer information
  • Are not used, installed, or disassembled
  • Sealed packages are not opened
  • Are not damaged due to incorrect installation
  • The item is not a hazardous material (HAZMAT)
  • Do not have missing parts, hardware or instructions
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted. Items incorrectly shipped to Berger Chevrolet will not be returned. Items not purchased from GMPartsNow.com will not be accepted. If we accept a return with a purchase date of greater than 90 days from return date, a 30% restocking fee will apply.

We will issue a full refund for any returned products when your return meets the above requirements. The only exception to this is HAZMAT (hazardous material) items. HAZMAT items are clearly labeled in our catalog. You will be alerted that an item is HAZMAT before you place your order. In all cases, the cost of shipping will be credited only if the return is a result of our error.

Damaged Products
If your product has been damaged in shipment, please contact us via email and we will respond with exchange instructions.

Labor
We will not refund any labor costs incurred by you or the installer of the products purchased at this website.

Procedure for Returns
Before a return is shipped back to us, you must contact us and let us know. Returns must be shipped back with a copy of the order's original invoice. The best way to contact us is by filling out our easy return form. After you complete the return form, you will be taken to a page with return instructions.

We apologize, but we cannot accept returns of HAZMAT items for reasons of liability. HAZMAT items are clearly labeled in our catalog. You will be alerted that an item is HAZMAT before you place your order.

Core Returns
If you would like to return an item associated with a core return value, please submit your request through our Returns form. Please note:
  • All fluids must be drained from the core
  • The core must be securely wrapped in plastic and sealed
  • Cores must be returned in the packaging used in the shipment of the order sent to you
  • Your core will be inspected to determine if the core is rebuild-able
  • Core return shipping charges are the responsibility of the customer. These are not refundable.

Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us. You can reach us by phone, fax, or email.