My car had multiple issues that occurred at once. Berger was able to get me in for service the next day. Al, the mechanic, texted me throughout the process, giving me cost, parts needed, and time frame. And while the repairs took a little longer than I expected, and the cost was more than I wanted it to be, I'm confident the work done was needed, and executed in a professional, competent manner. Thanks Al!
I recently had the pleasure of purchasing a new car from Berger Chevrolet, and I must say, the experience was nothing short of fantastic. As someone who is quite introverted, I often find car buying to be a daunting task, but not this time. Brian Marr, my sales representative, was the epitome of kindness and warmth. He made me feel completely at ease, attentively listening to my needs and working collaboratively to find the perfect vehicle for me. Unlike my previous experiences, I never felt pressured or like just another customer in a transaction. Brian's ability to multitask without ...
Amazing staff, great selection of vehicles and always great customer service. Adam at Berger definitely was the most helpful in getting me in a new car with very little hassle. Thanks Adam!
Everyone was very kind and helpful. They listened to what I needed and found me the perfect vehicle! I love my new Blazer!
Brian Marr is a great sales person. I have purchased 2 cars from him at Berger and have sent family and referred friends. The Berger team is a great community from sales to finance to service. I am very happy with my 2024 Trax
I had another great experience with Duane Woodwyk. God blessed me with my 6th vehicle from Berger Chevrolet in Grand Rapids, MI. I always look for Duane when I'm ready to buy another vehicle. I had another salesperson before when Duane was not there, and I did not feel appreciated nor welcome as much as I do with Duane. Duane always keeps my interest in mind, and he makes the process easy and simple. I went in just to get a pre-inspection for my lease return, and I left out with a new truck. I thank God that He ...
We worked with Nick to buy a 2021 trailblazer. He was very helpful with the whole process and helped us get the best deal possible!
All the staff is very friendly and attentive. Eugene was very receptive, answered all our doubts and helped us in our choice. He is a person who does his job very well. The manager we also talked to (I'm sorry I don't remember his name) was very kind and explained everything we needed. I wouldn't hesitate to buy my cars with them.
It was First time at Berger and my sales person was Nick Perri. I was extremly impressed on how professional he was and his knowledge of vehicles. He helped me find exactly what i was looking for and the vehicle fits my family needs just perfect . Thanks Nick i will definetly send family members and co-workers your way.
(Translated by Google) Very happy and grateful to the seller (Original) Muy feliz y agradecida con el vendedor
Another Great experience with the purchase of our 2024 Camaro, thank you Beth Dykhouse for exceptional customer service and sales. You made it easy and kept us informed along the way. Thank you to the team at Berger!
I have bought 4 cars in 13 years from Duane in the used department. He never disappoints! Treats you like family. Thanks again for all your help and keeping my family in a safe dependable vehicle! I appreciate you!
It was a great experience and I love my car
Jeremy made himself available on short notice to complete the deal.
Got a great deal on a very nice truck
Fast Friendly people at the oil service center on that day. Answered all my questions & made me feel important!!! Thank you!! Greg Gilbert
I told Joey my family and I have done business with a different Chevy dealership for a very long time. My last experience there made me change dealerships. Joeys personality and eagerness to listen are ones I would love in my customer service industry. She’s efficient and doesn’t want customers just waiting. For someone who works 60+ hours a week I didn’t think I would get through half of what we did in 2 hours, but I’m walking out with the car I want.
Great service as was the first time, and is why I chose to come back. Thanks love the truck
When my wife and I walked in we were greeted right away. Dawn Maxwell knew what we were interested in and got us test driving the Chevy Trax within a few minutes. Once we decided it was what we wanted we got the process started and shortly after drove away in our freshly washed new ride with a full tank of gas. I can say we are fully satisfied with our service.
Tony was great
Fast friendly service
Beth was great, love how fast she was with everything
Knowledgeable staff and had a great experience purchasing a new car.
Very friendly and made things right.
Went for a routine oil change. The wait wasn't long, the guys were friendly and moved quickly. I'm never taking my vehicle anywhere else for service.
A great place to purchase a vehicle. Staff at a amazing. Especially Dawn
Noah is a beast, I was in a tough spot with my engine being out on my car and he made the whole process easy and was super personable. Noah is Automatic
The whole team I worked with at Berger was fantastic. I went in with a vehicle in mind and I was able to work with Joey to find my perfect fit. She did an amazing job helping with my options and selecting my new vehicle. We got everything set up and I found out I lost my title for the car I was to use as a Trade In. To make matters worse my Title was from a different state. Luckily I had Doug and Joey working together to get things in order to help me still get my new ...
I can not say enough good things about my whole Berger experience from my exceptional salesperson, Jason, service manager, Steve, and his team! Along with Scott in Finance and Veronica in the body shop. The dealership as a whole went above and beyond to turn my bad situation/experience with another GM dealership into the most positive experience possible at Berger!
Thank you Berger Chevrolet for a great experience! I really appreciate your emphasis on communication. A+!
Everyone was nice and welcoming. Dawn did a great job with helping me find a new vehicle after my last car got totaled. I would definitely recommend anyone to go to Berger Chevy
Beth treated us great
My sales person Luke Alava is so friendly and very helpful especially understanding my situation. So if you need a sales consultant who is bi-lingual this is the person you would want to talk to. I would aslo like to mention the staff is very friendly, you walk in the doors and they are very welcoming.
I like the Spanish speaking personnel available! Good touch! Everyone was excellent ! Gracias 🙏
I always have a great experience with the sales people and getting me in the price point I need without up selling me while also being so kind and helpful!
MJ and her team were awesome!
My sales person Eli was wonderful and patient with me and my decisions. He didn’t rush me or force me into getting anything I didn’t want. He was really nice at listening to what I wanted and showing me what I asked for. The best thing I liked about my experience is that he let me pick out the color I wanted. Every dealership I go into, I have to take what they give me but not with Berger.
Everyone was kind and able to answer all my questions and best of all my sales rep offered discounts for me to save money.
Beth did a fantastic job finding a vehicle for me that meets my needs
Always have the answer or parts I need. I do most of my own repairs.
Luke got right up to greet me, listened to my needs and worked hard to get me exactly what I wanted even was able to drive off the lot same day. Great experience with a friendly staff.
Always great service for the oil changes. And today was extremely busy. 45 minute wait.
Brian was the best costumer service ever. It was my pleasure to have him as my dealer. Thanks again Brian 🥰🥰
Everyone is always great when I come in… very friendly and attentive…
My sales person was MJ. She was very professional and was able to get me into the Chevy Trax that I was looking for. I am definitely going to send customers her way!
(Translated by Google) Excellent (Original) Exelente
very good service
From the time we arrived until we left a few days later with our new car we were treated with respect and made to feel welcome. Everyone involved were helpful, esp. our salesman Luke. Having Kaitlyn follow up to help with tech issues was nice.
Everyone was very friendly and helpful. Fast service as well!
Did the work in an expedited manor.
I Have been though the quick service lane 2 times now, and each time has been a very simple, professional experience
Bryan was really great. He made me feel very comfortable and cared for.
Pretty good experience, just think i could have gotten cheaper somewhere else. My mechanic would have charged me less for back brakes/rotors because I just got front ones done in July from my mechanic and it was $300 but dealership charged me $500.
Jordan kept me informed every step of the way. Consummate professional
Fast speedy service and the guys were great
Quick and courteous
Everyone was friendly. They seemed to work well as a team.
I was treated very well. I tried to buy a truck from Betten chevy in Muskegon and nobody took me seriously. So I seen your add and off to GR my husband and I went and I left with a beautiful truck.
Great service from the service team. Bought a new 2024 Equinox and has a couple of issues. Pulled in on a Tuesday morning at 8:30 am to have it looked at and was able to get right in. Was greeted right away and explained in detail what was they hoped to accomplish. The service bay was and is very clean and brightly lit. Once I was told what was going to happen Devon my service advisor (5 stars go to him) took me to the department where I was to received a loaner car. There the service was fast and efficient. I wish ...
Super smooth transaction, low pressure. Jeremy was knowledgeable and friendly. All in all a very pleasant experience.
My sales person Joey at Berger was fantastic. Great personality and friendly. She was able to get me the car I wanted at a great price.
I worked with Dawn for this purchase. I had never purchased a new vehicle and did not know what to expect. (A little nervous actually) Dawn made the entire process a comfortable and enjoyable experience! Her knowledge of inventory and model options, along with her calm and caring style, was a refreshing change from the "Used Car Salesman" I had been dealing with my whole life. My hats off to Dawn and her team for being an incredible asset to my buying experience. Dawn, along with Cathy (Business Manager) made this a breeze and left me feeling very ...
Part counter staff was very nice and helpful. Didn't get what I needed as they did not have the part in stock and ordering anything ordered from GM is iffy because of the strike.
All thanks go to best sales person of the year Beth Dykhouse! She's incredible and I appreciate her
Tim is the best service advisor!
Fast, courteous service! Very clean dealership! Very happy with the service!
Berger treated us like family. I had a car in mind and the staff at Berger was able to find the perfect car.
Can’t thank Jeremy at Berger for making the car buying process such a breeze! Just got my 4th vehicle from Berger delivered, and working with Jeremy is hands down the best dealer experience. I live in New Baltimore and all I had to do was text him when our lease was up and we had a new vehicle picked out and delivered to my door in just a few days! The price he gives is the best around and the service is second to none. I highly recommend Jeremy to anyone in the state looking for a great deal ...
Was a short line and service was thorough, was in and out quicky and without a hassle.
Everything went smoothly. It was a very positive experience.
My experience has been great and all due to my salesperson, Beth Dykhouse. I met Beth on a visit to Berger Chevrolet more than six vehicle purchases/13+ years ago. Each time I was looking to change vehicles Beth was there to answer questions and advise me to my next steps. . She will occasionally touch base to see how I am, if I had any questions, to advise me of any promotions, if something I had been wanting had been released. Beth has never implied any pressure toward purchase. Her key is creating a working knowledge of my needs in a ...
I previously left a negative review of shipping charges. Thankfully someone at the dealership responded quickly and credited me back the overcharged amount for shipping. Thank you!
I was completely satisfied with my experience at Berger. Bryan Bajema was a great salesman; very personable and a joy to work with.
Lovely to work with. Al was friendly and helpful.
Great, prompt service! Technician answered my extra questions in detail.
Ron in service and MJ in sales have been absolutely awesome
Our salesperson was professional and helped the experience be positive. Eli approached us right away in the parking lot with a smile. The finance team and all members were great to work with during our experience.
Everything went very smooth and fast.
"Friends of the Family" are always a great link between loved ones and business. John Williamson gave us what we have been trying to do for 2yrs... get a new (or used) car. Until we contacted John our experience with other dealers was less than favorable. John and Jason George became our guides. They both made sure that we had an experience that accommodated our disabilities. Buying a car takes a lot of focus for any "senior" let alone ones with special needs that are not easily visible. We can be complicated in a good way ...
Dave and Jodi in the collision center helped me, smoothly and efficiently. Thanks again!
After the dealership was able to physically obtain the car, it didn’t take very long for me to drive it off the lot.
👍 will tell everyone
Wonderful service! Everyone was so friendly and helpful...I would highly recommend them and will definitely use them again! The salesman was very helpful, as well as other staff members.
My exterperience with Berger is that it is clean and the people have pleasant no matter what department I've talked to
Got the deal we were after . Eugeneo has sold us a couple vehicles in the past .